Hi Site24x7 Team,

 

as mentioned in other threads we are more and more increasing our footprint at AWS. We deploy on an daily bases EC2, RDS and ELBs in different Regions and multiple AWS Accounts. Currently we use the following Features of Site24x7:

 

1) Auto-Discovery by Site24x7 RO AWS User for multiple Accounts with Threshold / Monitoring of RDS, EC2 and ELBs.

2) Installation of Site24x7 Linux & Windows Server Agents

3) development of our own plugins and related them to the Server Agents 

4) End2End Measurements by Website Monitors

5) End2End Transaction Checks by RealBrowser Measurements

6) development of our own Actions to react on status changes

 

For us is Automation key - and API is King! That means, for Installation, Updates and Configuration, we need simply an comprehensive solution, what enables us to use the API instead of an GUI like the Web interface of Site24x7.  Everytime when we need to interactively use the GUI, we do act as an human bottleneck. Imagine, it takes us just an trigger to deploy let's say 100 Servers in multiple regions. The deployment itself is done after 10 Minutes. Now imagine, we would need to configure the site24x7 Monitor for every single Server Monitor via the GUI. Thats just an overkill.

 

So, therefore I would like to ask you to pick up the following feature request to support the comprehensive API support. I am pretty sure, that's an invest in the future and let your customers like us scale with site24x7 as we can scale out with the cloud.

 

1) SERVER AGENT

 

a) Monitoring ID:

it is really required, that the monitoring_id is available immediately on the local machine (where the agent has been installed) after the Agent has been installed. Today we need to download the whole list of all monitors from the API and seek for the just installed Agent. That is horribly error prone. Please add an feature to your agent, that it will get it's own Monitoring_ID and store it anywhere in the local file system (like /opt/site24x7/monagent/monitoringid.txt) or export the ID to the env variables.

 

b) Process monitoring / custom configuration template:

It is absolutely mission crucial to add specific processes to the measurement. Right now it is just possible via the GUI. Please update the API that we can add/modify/remove Processes to the SERVER Agent measurements

 

 

c) Version Control / Update Agent feature:

It would be helpful to get an overview of the different and current versions of the site24x7 server agents installed out there in the field. Even better, each Server monitor should have this version as string, readable via the API. It would be furthermore helpful to be able to trigger the update of all / list of agents remotely, by just an API trigger.

 

 

 

2) OTHER

 

a) support customer owned BulkSMS

We like that you support 3rd endpoints for alarms like Slack. Even better would be, if we could use our own enterprise BulkSMS Account instead of the Site24x7 SMS. Today we use for that purpose the ACTIONS, but a transparent integration in the userprofile would be better and less error prone.

 

 

b) SSO with an 3rd Party IDP

With growing teams, especially of different vendors and companies, it would be cool if an 3rd Party IDP like OKTA would be supported. 

 

c) AWS API calls with Site24x7 ACTIONS 

It would be very cool, especially for BCM tasks, to trigger AWS API calls via the Site24x7 ACTIONs (e.g. like http://docs.aws.amazon.com/AWSEC2/latest/APIReference/making-api-requests.html ) 

 

d) Published Reports, periods adjustable by the viewer

We predefine a lot of Reports and Status Pages. However, it is quiet sad that we have to define an fixed period before we create the URL of the Report to share with our clients. It would be much better, if we could share an Report, and the actually viewer of the published report link could adjust by and switch the period, let's say today, last week, this year etc pp..

 

So, thats for now what would really improve from our point of view the already excellent portfolio of your Monitoring SaaS. Keep going folks, you are doing a great job. 

 

 

cheers

Markus