Customer Self-Service Portal

Featured request: Deacativate ICMP Ping in RCA reports

Hello team,

because of firewall and sequrity reasons our servers does not allow ping request. It would be nice if we could have the possiblity to deactivate the "ping analysis" inside the root clause analysis reports.
Problem is if monitor is identified as down, RCA report will be generated and try to get ping information from our servers.
This will fail for sequrity reason and will result into "false" values inside the RCA report. The ping analysis will always fail.

It would be nice if we could activate/deactivate the ping analysis manually for the RCA reports. So some configuration setting would be needed to control this.