Customer Self-Service Portal

Expanding Poll Strategy in Website Monitoring

Hi Jenzo / Team,

I'm unable to comment further on the original "Expanding Sustained Alerting" feature request. The entry appears to not be accepting my replies. I've therefore opened this follow-up request. (The main pieces of the original request are pasted below.)

To ensure false alarms are adequately ignored, it's important that the poll strategy (specifically time duration and poll count) encompass all monitors in the website monitoring tool. (Note there shouldn't be a need to break it down on a "per monitor" basis; it's more effective / easier to manage one setting applying to all monitors.)

Has it been added to the 2026 roadmap?

https://www.site24x7.com/community/expanding-sustained-alerting 

Thanks,

Alan

 

Expanding Sustained Alerting

My understanding from the Site24x7 support staff is sustained alerting for URL monitors is limited to the page response monitors (illustration below). It would be more useful to provide sustained alerting for all URL monitors (e.g.: HTTP 400 and above, DNS, socket timeout, etc.). This would allow automation to filter through valid alerts while ignoring insignificant, short term blips. I previously used a five minute sustained "observation" mode with a competitor's product. That worked quite well, ensuring only valid alerts were actioned. I'd love to see a high caliber product like Site24x7 be more helpful on this front.

 
 

To further illustrate my feature request need, here's a recent example of a 504 that lasted little over one minute and then vanished without return. I want to eliminate receiving alerts for these types of blips (false alarms) by using a five minutes sustained suppression. Anything persisting post five minutes would warrant investigation and should alert only at that point.

 

 

 
Hi Alan,
 
We would like to inform you that we understand your perspective on including additional attributes such as HTTP 400 and above, DNS, socket timeout, etc, beyond just response time for the poll strategy for monitors. 
 
We truly value your feedback and will work towards incorporating these as enhancements in our upcoming updates.
 
Regards,
Jenzo
Site24x7
 

 

Hi,

Is there an update as to when this enhancement can be deployed? As much as I like Site24x7, it's frustrating that such a necessary (and basic) level of control is available only on limited basis. Multiple other monitoring tools include it as a standard function (e.g.: number of minutes before alerting or number of polling cycles / samples in a breach state before alerting).

Awaiting welcome news ...

Alan

Like (0) Reply

 

Hi Alan,

We appreciate your concern with this request.

As we are currently focusing on other priorities, this request is under consideration. We will try to include it in our 2026 roadmap.

Thank you for your patience, it is much appreciated.

Regards,

Jenzo

Site24x7