Customer Self-Service Portal

Recap of Site24x7's Digital Experience Monitoring


Last year, we made significant progress at Site24x7. We focused on delivering new features and updates to improve your monitoring experience.

Our releases and enhancements this year were more focused towards including more metrics, widening your visibility into the performance of your resources, and ensuring that you're not missing out on even the minutest data. 

We hope you've found these improvements valuable. As an icing to the cake, ManageEngine has been recognized in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring. Please find the report here.

As we wrap up 2024, we want to express our sincere appreciation for your partnership. Your feedback and suggestions are incredibly important to us and directly influence how we evolve the platform.

To recap, here are some highlights of the advancements we made in 2024 across key areas like website monitoring, synthetic monitoring, real user monitoring, and mobile APM:

Website monitoring

We've enhanced our website monitoring capabilities to provide you with a more seamless, efficient, and insightful monitoring experience, ultimately contributing to greater online success.

  • Frequent polling intervals 
    It's easier now to minimize downtime and boost the reliability of your internet services with high-frequency monitoring. Configure your website, DNS, Port, POP, SMTP, FTP server, Ping, and REST API monitors to poll as often as every 10-15 seconds using On-Premise Poller locations.
  • Integration of data from the RUM monitor in the RCA for website monitor
    You can now unlock a more comprehensive view of your website's performance. Our Website and Real User Monitoring (RUM) now seamlessly integrate, providing richer metrics to identify outage impact and pinpoint the most affected regions. This integration is available when both monitors are configured for the same URL.

  • IPv4 and IPv6 protocol support for a single monitor
    With this addition, you can now enhance website reliability with seamless IPv4 and IPv6 monitoring. A single monitor now supports both protocols, offering consolidated reporting and the flexibility of the 'any' protocol option, which automatically switches to the working protocol if one fails, ensuring uninterrupted monitoring across all locations

  • Kerberos authentication support 
    You can monitor your resources secured by kerberos authentication. Currently, it is supported for Website, REST API, REST API transactions, SOAP, and File Upload monitors. 

  • Enhancements to our Mail Delivery monitor
    The Mail Delivery monitor now features proactive mail availability checks, configurable delay thresholds, visualised mail flow time metrics in the RCA, and a dedicated RCA view for mail flow events to help you drill deep.

Synthetic monitoring


We've introduced enhancements to our synthetic monitoring to provide a better user experience.

  • Ensure 24/7 availability of your SaaS applications and optimal user experience with our SaaS synthetics browser monitor 
  • You can now ensure uninterrupted access to your essential SaaS tools like Microsoft Outlook and Salesforce through continuous availability monitoring. This feature is supported for On-Premise Poller deployments.

  • Microsoft Edge browser support for synthetic monitors
    It's now all the more easier to ensure a seamless user experience across all major browsers. Our Web Transaction (Browser) and Webpage Speed (Browser) synthetic monitors now support Microsoft Edge, enabling you to collect and analyze performance data and optimize your websites for this increasingly popular platform.

  • Real-time web resource comparison for browser monitors
    You can proactively identify and address website performance issues with our real-time resource comparison feature. By comparing current downtime data with the last uptime in the RCA report, you can quickly spot variations in URL, response code, size, and more, ensuring optimal performance for your Web Transaction (Browser) and Webpage Speed (Browser) monitors.

  • Customize threshold limits
    Proactively detect transaction slowdowns with customizable threshold limits. Set thresholds for every step in your Web Transaction (Browser) monitors, across both primary and secondary locations, to receive alerts and resolve issues faster.

Real user monitoring 

We have done a couple of updates in the RUM sphere that can help in enhancing user experience as well as in gaining better visibility into the data obtained.

RUM integrations for your JAVA and PHP applications are now made seamless through the latest Auto RUM injection feature. You can now obtain detailed RUM-related metrics in reports  that can help with in-depth analysis, sharing with stakeholders, performance monitoring, and comparison. All the data reports obtained through monitoring can now be exported easily using the Data Collection Stats. 


Mobile APM 

Gain visibility to your mobile Flutter app performance with  Site24x7's mobile APM

Tracking HTTP requests screen loading times, crashes, and manual transactions for optimized performance through Flutter app monitoring  is now easier with Site24x7's Flutter plugin.



If you'd love to know more details on the updates that were released in 2024, please check out our What's New in Site24x7 page.

Got ideas? We'd love to hear them! Drop any suggestions or feedback you have in the comments. And if you're curious about what we're cooking up for 2024, our product roadmap is the place to be. Here's to building an even better digital experience, together!

Happy Monitoring!