Hello,

We are glad to extend support for setting up configuration profiles and third party integrations at the MSP account level.

For now, only threshold, notification, location profiles, and email templates; and third party services including Webhooks, PagerDuty, Slack, OpsGenie, and ServiceNow can be configured at the MSP account level.

Some important points to note:

• When a new configuration profile is added/an existing profile is updated, it will take some time for the sync to customer accounts to complete successfully. In case of any failure to update, an email would be sent to the user who performed this action.
• For notification profiles, Escalation Settings is not supported at the MSP account level. You can configure these settings for each of your customer accounts individually. These settings will not be overwritten during profile sync.
• While setting up third party integration(s), although the All Monitors option is chosen by default for Integration Level settings, the preferences applied in your customer accounts will be retained. This will not overwrite the customer account-level settings during sync.

We'd request you to read our MSP user documentation to know more about the configuration profiles set-up and the third party integrations set-up in the MSP Control Panel.

Happy Monitoring!