Author: ArunIn an earlier blog post, we had answered some common questions with regards to the Site24x7 free account. Today, we would like to answer some recent questions related to the alerts & reports section. I'm trying to delete an email and sms contact from the alerts page, but it does nothing. How do I delete someone who has left the company?

We do not allow you to delete a contact when it is being used somewhere else. To explain further, if you have associated your email / sms contact with any monitor, we will not allow these contacts to be removed from the 'Alerts' tab as the alerting mechanism for these monitors will be disrupted. If you want to remove these contacts, you have to first remove them from the monitors where they are used. You can do this from 'Edit-->Advanced Configuration' of the corresponding monitors. The same is the case with email contacts used in the Daily/Weekly reports section under 'Accounts' tab. You have to first dissociate these email ids from the Daily/weekly reports section and then delete the contacts from 'Alerts' tab.

I would like to get daily reports sent to me and to another email address - how do I set this up?

You can set up daily reports from the Accounts tab. Login to your Site24x7 account, navigate to 'Accounts->Reports' tab, enter your email addresses, and select the "Send Daily Report at" option. You can also specify the time at which the daily report needs to be sent. Click 'Update' button after this to confim your settings. Do you have any other queries with regards to the Alerts section? Reply through your comments here or contact our support team.