Hello,

We're excited to announce the implementation of multiple PagerDuty integrations in Site24x7. With the all new integration workflow, you can create multiple PagerDuty integrations in your Site24x7 account via separate PagerDuty Integration keys. It enables Site24x7 to invoke different incident workflows in PagerDuty for a unique set of monitor events.

What can you achieve with this all new integration workflow? 

PagerDuty is an advanced alerts management tool that offers IT alerting, on-call scheduling, incident management, and escalation policies to rectify issues in your IT resources. Previously, Site24x7's integration with PagerDuty only had a single service key support; hence, a single integration was possible. With this new integration workflow, you can create multiple integrations and streamline incident management within teams by pushing multiple Site24x7 alarms to same or different PagerDuty accounts. It lets you setup different escalation policies in PagerDuty and notify your relevant user groups in case of monitor outage. In a nutshell, you can have more control over how, when, and who receives Site24x7 alarms in PagerDuty.

Setting up multiple PagerDuty integrations.

We'd advise you to read our help documentation to learn more about the configuration settings.

Regards,

Abhiram