Hi,

I am not sure if the following is possible using the current product.  I don't think it is.  It will be good to have these features.

1. Currently when I create a notification profile there is no way I can define in that profile as how I am going to notify the user,/recipient e.g. via email or SMS or both etc for certain monitors. Its all or nothing at this moment. It will be good to have an option for alert medium.

2. There is no way to escalate at multiple levels for an incident. For example for one of the monitors, I would like, when a monitor goes down send an email to IT Operations team, if not resolved within 10 minutes log a support ticket and email to team leader, if its not resolved within 1 hour sms to team leader and email to manager, if not resolved within 4 hours, sms to manager etc. This si just one example of alert escalation hierarchy.

3. The above two options should be able to apply to one monitor or a group of monitors of similar category i.e. need option for bulk action.

Kind Regards,

Ash