Customer Self-Service Portal

Acknowledge issues in bulk

It would be highly beneficial to have a bulk acknowledge feature. This would be useful in instances of multiple site/service outage and you want to suppress notifications. One should be able to bulk acknowledge outages, and acknowledging should suppress notifications for some period of time. This should also take into account escalation rules; I believe that if problems have been acknowledged then the escalation notification should not happen either, or it should be configurable on how escalation behaves with regards to acknowledgement.

Right now, there are really only drastic measures to suppress persistent notifications and escalated notifications: a) disable notifications in user profile b) Change notification group or notification profile in bulk c) suspend monitors in bulk d) configure maintenance

None of those options are really desirable and are only half hazard workarounds where you risk messing up your configuration and/or uptime reports, only to suppress notifications of known problems that you are already addressing and no longer need alerts for.