How Customer Experience Effects DevOps Success
When you think of customer experience, DevOps probably is one of the last things that come to mind. In most businesses, UX planning, business development, sales, and marketing departments are the teams tasked with creating a product that fits the user. In a recent interview Shridhar Mittal, a longtime proponent of continuous delivery and agile development went against the misconception by stating, “I think the whole promise of DevOps is around better customer experience. Better quality for the customer,
IPv6 litteral addresses are unsupported (RFC 2732)
I’m told the address is invalid when I try to use a IPv6 literal address for my web monitor. I want to use a literal address as all my websites’ domains are dual-stack with IPv4 and IPv6, and I want to monitor IPv4 and IPv6 services separately. Here is an example of an IPv6 literal address as supported in all browsers and as standardized in RFC 2732: http:// [2001:db8::dead:e1f]/ Please address this issue as the world has already run out of IPv4 addresses and the whole industry need to get this stuff
IP Update: Ireland, Singapore, Dallas, Seattle, Virginia & Los Angeles
We are adding new servers in our Ireland, Singapore, Dallas, Seattle, Virginia & Los Angeles locations. This is in addition to the our existing servers present in the above locations. IP addresses of the new servers are as follows Ireland : 217.78.0.115 Singapore : 139.162.59.38 Dallas, USA : 45.33.0.252 Seattle, USA : 45.32.225.170 Virginia, USA : 54.197.228.117 Los Angeles, USA : 23.109.35.243 We are planning to make the servers live by 19-Jan-2016. We request you to take note of the new IPs and
Start The Year Right With These DevOps Tips
As 2016 begins, you’ve probably set some New Year’s resolutions for yourself, however have you set any resolutions for your IT teams? By following some or all of the tips below, you can ensure you’ll be able to handle any challenges in the year ahead with ease. Break Down Siloes As the name implies, DevOps is a combination of developers and operations professionals. In large companies, IT teams are typically grouped together based on their specialty. While large companies have tried embracing agile
Use a proxy server to record web sequence
Creating a small proxy server to record user interaction with a site will make it easier for us to interact with our applications. When I use the recorder, the site does not look the same, I am guessing is a very simple browser. the problem in my case is I was not able to access some of the functionality of my site through the recorder. Also in my case the recorder died( I already open a case and I have been helped on that). It just seem having a proxy like many of the penetration tools will make
SNMP not working
AS subject states SNMP is not working. I have tried both v2 and v3 with v2 have some success. What I mean is that it polls and discovers sometimes and then it always goes down with an unreachable status. The add SNMP credentials page is not reachable after the snmp device is created. The only way to access that page is to go through readding of the device and select "rediscover". Seems like there should be a way to just list all SNMP credentials.
How to Monitor Mobile Websites and Apps?
Mobile end-user experience rules! In fact, mobile users are as demanding as their Web desktop counterparts (if not more), so your Web Operations (and ultimately business revenue), hinges on your ability to ensure both Web and mobile quality experiences at all times. With Site24x7 Mobile Network Pollers completely integrated into your Site24x7 console, you can continuously check performance and availability of your mobile apps, websites and other online services via wireless carriers (3G, 4G) and
[Service Update] Infrastructure Upgrade in Site24x7 Datacenter
We will be upgrading our primary datacenter between Wednesday, December 23rd, 2015 and Monday, December 28th, 2015. You can continue using Site24x7 during this period. We expect no service disruption as all Site24x7 services will be served by a secondary datacenter, while we carry out the upgrade on the primary. We will update here with any changes or additional information about this upgrade. If you have any questions, please contact us at support.site24x7.com or via email support@site24x7.com.
[Infographic] 2015 - Achieving new frontiers in monitoring.
We thank all our customers for a great 2015, it's with your support that we managed to achieve new frontiers in monitoring. 2015 saw us expand our monitoring portfolio by adding new capabilities like Mobile APM, Docker monitoring, Network monitoring,~and capabilities to monitor resources on a server using the~server monitor. We also added numerous enhancements to our APM Insight agents, giving you a whole new experience of monitoring your web applications. As we look forward to another exciting new
Server Software Versions (PHP, MySQL Apache)
Hello, Is there a way to have the Linux agent grab information on services such as Apache, PHP and MySQL, such as versions, and display that in the Asset Details?
duplicate web sequence
I would like to request to ability to copy a sequence by changing the host. In my case, I have multiple instances of the same software running on diff servers. Right now, I would have to create a sequence for each, instead of just one. Thank you
Monitoring event log
I am trying to setup an Event Log Type under Windows Event Log. I want to point it to Event Viewer>Applications and Services>Microsoft>Windows>TaskScheduler>Operational How can I point to that? I am assuming I have to use the <> tag but how do I use it?
Supporting large enterprise App. Infra. Network. Reports. Server avialablity and Cloud avilabality?
Does your application or service be able to support large Enterprise (very large) monitoring requirement? We have around 50+ products. 10+large cloud data centers and 1000+ servers. We would like to have one monitoring system which can monitor end to end and provide real time alerts to respective teams and good dash board. Second option. Is there a way I can use your service to collect all the logs coming from various points for my application (ex; server logs. report logs. app logs. network logs
Keyword Match
So we are checking our website from 3 locations (California, Chicago and Washington). We have a few monitors setup and they all report only if there is a failure of all 3 locations. Currently, for some totally random reason, the Chicago location is showing that some of our web servers are down (THEY ARE NOT). So I did a test and removed the Keyword I'm searching for from my website that I have entered for a monitor. Within the monitor it shows Trouble from 2 locations. The issue is that I was never
The Three Pillars of a Successful DevOps Culture
Every company faces unique challenges which shape the demands placed on their teams. While troubleshooting and having technical expertise within your teams is essential, setting the right culture will make or break your team performance. Programmers and system administrators need more than a comfortable chair and powerful hardware. Today’s complex systems mean effective communication can make or break your projects. The challenge is why services such as Slack has revolutionized the way teams collaborate.
Question about reference
Hello, Sorry for my English skills, my main language is French. I work I a public school in Canada and I really like the product site 24x7. However, I need a reference of a school or an enterprise of more than 500 employees to obtain the permission to deploy the agent on all my servers. Is there a volunteer in the actuals customers to give me his email address and phone number only to confirm he actually deploy the agent on his servers. Thanks a lot Alain Rosa St-Laurent School (Canada)
Cancel ZOHO Account
Someone knows how to cancel the bussines organization to be able to cancel the zoho account?
Custom APDEX algorithm
Hi everyone! Need to count percentage of average load time on my sites like here http://joxi.ru/KAxd8XxfdZPyA8 Green group - 0-0.5 second Yellow group - 0.5-1 second Red group - >1 second Is it possible to make options in APDEX to realize this case?
Customer Support: Slow Due to the Flood Disaster in Chennai
As a result of heavy rainfall, the Chennai Metropolitan~area is currently experiencing heaving~flooding and power outages since December 1st.~Our support is slower than usual~because of the flood disaster in Chennai.~More than 10,000 residents have evacuated, including some of our own employees, and many are unable to get to work due to severed rail and road connections. We~have increased support from our offices in Austin, USA to serve global customers during this emergency. People are also working
2 step (or more) website monitoring
Hi, I wonder if it's possible to set 2 step or more website monitor with custom parameters? I found that Your Real Browser is very limited in it's possibilities:( In fact it allows me to use only static data. And if I want to operate with session-id as regexp in my next steps Real Browser is useless. Sergii
Network Configuration Management Best Practices
One of the biggest responsibilities of system administrators and DevOps professionals is ensuring networks are always functioning properly. Network configuration management used to be a simple task. Watch resource usage and make the appropriate tweaks
IP Update: Sydney and Beijing Locations
Please take note of the following IP updates. Sydney, Australia: The existing IP Addresses "101.0.67.53 & "202.130.47.243" are going to be changed to "182.160.154.27". Beijing, China : The existing IP Address "182.92.238.235" is going to be changed to "119.254.34.70". We are planning to make the servers live by 01-Dec-2015. We request you to take note of the new IPs and whitelist them in your firewall policy. For a complete list of Site24x7 server locations, refer our Global Monitoring Locations
How to add counter to monitor websites?
HI Team, May I ask how to add counters to monitor websites? Regards, Helen
How to Eliminate False Alerts with Site24x7?
Alerts are an essential element of any monitoring solution, but these tiny, ever working messenger soldiers can become rogue and give your IT folks sleepless nights. If you want to stop chasing around these rogue agents, read further. Monitoring Home. You can either select Site24x7's default monitoring location profile or create and manage custom monitoring location profile. Keep in mind the critical nature of your service and your customers while selecting the primary monitoring location. Monitoring
Content Match Disabled for Free account?
Hello, I am using a Free account. On the Edit Website Details page, in the Content Match section, all the fields are disabled. Is this due to a limitation of the Free account? Thank you.
Missed alert emails on Nov 5th 2015
Dear Site24x7 team. Yesterday evening we were performing some (scheduled) maintenance on our end. Exact time-stamp: between 2015/11/05 15:05 GMT and 2015/11/05 18:50 GMT. For some reason couple of email alerts from Site24x7 didn't make it to our mailboxes, through our MS-Exchange farm! From our logs I can see a possible negotiation issue. The maintenance window was properly monitored, as I can see on the Site24x7 reports, though. We are using Site24x7 for more than a year now and this is the first
URL Link in the alerts needed
Can there be a shortened link added to the alert emails and SMS's that brings us to the monitor's detail page? So that we can easily put the monitor in maintenance mode or tell it to poll again now or suspend it, etc?
How can I delete my account ?
Simple question. I don't use the service anymore. Best regards, BM
Operations: Update on Service Disruption
UPDATE: 2319 pacific time, Nov 11 Services have been near normal in the last 2 days. We are rolling in infrastructure changes to make it better to handle attacks. Frequently asked questions on the attacks answered: 1. I am unable to reliably access Site24x7 / Zoho services this week. What is happening? We’re facing a criminal cyber-attack called a DDoS (Distributed Denial of Service) aimed at denying access to genuine users of our services. This started on Nov 4, 2015. Updates are available on our
Notification in email "Server is up"
Hello, We just got th Site24x7 service and we age getting email notifications. For example when server is in "TROUBLE" after it we get that server is "UP". We also receive notifications when server is "DOWN" and after it is "UP". It is confusing. I do understand when server is "DOWN"- "UP", but when it is "TROUBLE"- "UP" is should be renamed or something in email notification.
Services Normal: Thank you customers!
This was originally posted on Zoho Blogs~by Vijay Sundaram. We have turned the corner. We fought back over a week of repeated criminal DDoS attacks designed to disrupt the services we offer our customers. Our services are now back to normal, although there are still several customers with hiccups that we are working hard to fix. We are stronger, but we continue to remain very vigilant. But first, we want to thank you~–~our~customers. The overwhelming support we had from all of you during this crisis
Operations: Update on Service Disruption
UPDATE: 1825 pacific time, Nov 12 Services are normal. Read more about it in this post. UPDATE: 2319 pacific~time, Nov 11 Services have been near normal in the last 2 days. We are rolling in infrastructure changes to make it better to handle attacks. An update on our service.~We were~posting updates over the last many days on our forums.~The good news is services have been near normal for the past couple of days. We are posting this~update on our blog too as~the forums sub-domain had to be brought
Systemd or SysVinit Scripts for Linux On-Premise Probe
It looks like currently the On Premise Probe can only be started manually and also runs in the foreground. I can probably write my own scripts for this, but It would be nice to have canonical supported versions.
Server monitor defaulting to IIS monitor
Hello I am trying to setup a standard server monitor, but it keeps setting its self up as an IIS monitor. The monitor will not activate because of our account type, but I have uninstalled and re-installed the 24x7 monitor several times trying to just install the standard monitor but it will not work. thanks
IP Update: London and Chicago Locations
Please take note of the following IP updates. London, UK: The existing IP Address "80.76.218.60" is going to be retired and changed to "5.77.40.196". Chicago, USA : New IP Addition "23.83.77.221". This is in addition to the existing IP Address in the location. We are planning to make the servers live by 06-Nov-2015 (Friday). We request you to take note of the new IPs and whitelist them in your firewall policy. For a complete list of Site24x7 server locations, refer our Global Monitoring Locations
Conflicting On-Premise Pollers
Hi, we have 2 private networks (AWS) with ssh server hosts, which are both configured as IP 10.0.0.1 . There are other servers in the private networks with dedicated services. When I run the On-Premise Poller on one host, it correctly reports in Site24x7 as poller with host name ip-10-0-0-1 and IP 10.0.0.1 and all monitors work fine. If I stop this one and start the poller on the other node, the system shows the same poller as connected but the monitors show down status after a while. It seems the
All New Real User Monitoring (RUM) and APM Insight Updates
We're excited to announce~that the~Real User Monitoring (RUM) feature is no longer in beta. With RUM, you gain insight into the complete life cycle of a web page and exactly know how real users experience your applications. RUM also gives you in-depth understanding of problems affecting real users and analyzes application performance from every aspect like browser, platform, country and more. APM Insight and Real User Monitoring (RUM) are now integrated APM Insight and Real User Monitoring (RUM)
Real User Monitoring (RUM) General Availability Announced
We are excited to announce the GA of our Real User Monitoring (RUM) feature. With RUM, you gain insight into the complete life cycle of a web page and exactly know how real users experience your applications. RUM also gives you in-depth understanding of problems affecting real users and analyzes application performance from every aspect like browser, platform, country and more. Pricing RUM will be included in different proportions in different packs as follows, Business Pack - 500K page views per
IP Update - London & Johannesburg Server Locations
We are adding new servers in our London and Johannesburg locations from 28th October 2015. This is in addition to our existing servers present in the locations. The IP addresses of the new servers are given below. IP Addresses: London, UK : 5.77.35.99 Johannesburg, South Africa : 154.66.197.14 We request you to take note of the new IPs and whitelist them in your firewall policy. For a complete list of Site24x7 server locations, refer our Global Monitoring Locations page. Contact support@site24x7.com
Attention Site24x7 users : Withdrawing RC4 support for Site24x7 service from 28th Oct, 2015
RC4 is an encryption cipher used in protocols such as SSL / TLS . RC4 ciphers have long been considered problematic because of their vulnerability to a number of cryptographic weaknesses that can be exploited. To know more about RC4 vulnerabilities, have a look at the current IETF draft . We wish to bring to your attention that due to these security vulnerabilities, we will be phasing out support for the RC4 encryption algorithm from 28th Oct 2015 . We will stop extending support to the following
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